Privacy Policy

1. Introduction

NeonRealty Canada ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Property preferences and search criteria
• Financial information for pre-qualification purposes
• Communication records and correspondence
• Professional and employment information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies
• Referral sources and search terms

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide real estate services, property searches, and consultations
• Communication: To respond to inquiries, send newsletters, and provide updates
• Marketing: To send relevant property listings and promotional materials
• Website Improvement: To analyze usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Transaction Processing: To facilitate real estate transactions and related services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication
• Data analytics and performance monitoring
• Payment processing and financial services

4.2 Business Partners

With your consent, we may share information with:

• Mortgage brokers and lenders
• Home inspection services
• Legal professionals and notaries
• Insurance providers

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and court orders
• Protect our rights and property
• Ensure user safety and prevent fraud
• Cooperate with law enforcement agencies

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all staff members
• Secure Infrastructure: Industry-standard security protocols and firewalls

However, no method of transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

6.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Used to display relevant advertisements
• Preference Cookies: Remember your settings and preferences

6.2 Cookie Management

You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing activities

To exercise these rights, please contact us using the information provided in Section 10.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain records for business continuity purposes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

13. Regulatory Compliance

This Privacy Policy complies with applicable Canadian privacy laws, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• Real Estate Council regulations
• Other relevant federal and provincial laws